Returns & Refund Policy

We want you to be happy with your purchase from Tyche Art Studio. If for any reason you would like to return your figurine, please review our return policy below.

30-Day Return Policy

You may request a return within 30 days of delivery.

To be eligible for a return, the item must be in its original condition, with no damage or signs of use.

How to Start a Return

Before sending an item back, please contact us through our Contact Us page and provide your order number. If possible, please also let us know the reason for the return — your feedback is always helpful.

We will provide you with return instructions and the appropriate return shipping address.

Please do not send an item back without contacting us first, as this may delay the processing of your return.

Return Shipping

If you are returning an item for personal reasons — for example, if you changed your mind or decided the figurine is not right for you — return shipping costs are the responsibility of the customer.

We strongly recommend using a trackable shipping service. For higher-value items, we also recommend purchasing shipping insurance.

The customer is responsible for securely packaging the item and ensuring its safe return to us.

Refunds

Once we receive your return, we will inspect the item and notify you regarding the status of your refund.

If the return meets the conditions of this policy, the purchase price of the returned item will be refunded to your original payment method.

Please note that it may take additional time for your bank or payment provider to process and post the refund to your account.

Damaged or Incorrect Items

We carefully inspect and package our figurines before shipping. However, if your order arrives damaged or you receive an incorrect item, please contact us as soon as possible after delivery.

Please keep the figurine and all original packaging. We may ask you to provide photos of:

• the damaged figurine;
• the packing materials;
• the shipping box;
• the shipping label.

Once we receive the necessary information, we will review the situation and work with you toward an appropriate resolution.

If the issue is the result of damage during the original shipment or an error on our part, you will not be responsible for return shipping costs.

Custom Orders

Figurines created specifically as custom orders are final sale and cannot be returned or exchanged.

Exceptions apply if the item arrives damaged or if an error was made on our part.

Sale Items

Regular items purchased during a promotion or at a discounted price may be returned under the same conditions as regularly priced items.

Items clearly marked Final Sale before purchase cannot be returned or exchanged, except in cases of shipping damage or an error on our part.

Order Cancellations

If you would like to cancel an order, please contact us as soon as possible.

If your order has not yet been handed over to the shipping carrier, we will do our best to cancel it and issue a refund.

Because most orders are processed within 1 business day, we cannot guarantee that an order can be canceled after it has been placed.

Once an order has shipped, it cannot be canceled. After receiving the item, you may request a return in accordance with this policy.

Return Packaging

Please package the figurine carefully to protect it during return shipping. Whenever possible, we recommend using the original packing materials.

Tyche Art Studio is not responsible for damage that occurs during return shipping as a result of insufficient or improper packaging.

Questions About Returns

If you have any questions about a return, refund, or a specific order, please contact us through our Contact Us page before sending an item back.

We will be happy to help.