Shipping policy
All items available in our shop are already located in the United States and ship directly from Minnesota, USA. This allows our U.S. customers to receive their orders quickly, without the wait associated with international shipping or customs clearance.
Free U.S. Shipping
We offer free standard shipping to all 50 U.S. states, including Alaska and Hawaii.
There is no additional charge for standard shipping.
Processing Time
Orders are processed and handed over to the carrier within 1 business day after the order is placed.
Orders placed on weekends or holidays will be processed on the next business day.
Delivery Time
Once your order has been handed over to the carrier, standard shipping within the United States typically takes several business days. Actual delivery times may vary depending on the destination, carrier, and shipping service.
Delivery estimates are not guaranteed. Weather conditions, holiday shipping volumes, carrier delays, and other circumstances beyond our control may affect the actual delivery date.
Shipping Carriers
We use USPS, UPS, and FedEx to ship our orders.
The carrier and shipping service are selected based on the destination, package size, and the specific requirements of each order.
A signature may be required upon delivery for certain orders.
Order Tracking
Once your order has shipped, you will receive a tracking number so you can follow your package and view its estimated delivery date.
Please note that tracking information may take some time to update after a shipping label has been created and the package has been transferred to the carrier.
Shipping Address
Please carefully review your shipping address when placing your order.
If you notice an error in your shipping address, contact us as soon as possible. If your order has not yet been handed over to the carrier, we will do our best to make the necessary changes.
Once a package has been transferred to the carrier, our ability to change the delivery address may be limited.
Delayed or Lost Packages
If your tracking information has not been updated for an extended period or your order has not arrived within the expected delivery timeframe, please contact us.
We will help check the status of your shipment and, when necessary, contact the carrier to investigate the location of the package.
Items Damaged in Transit
We carefully package our figurines to help protect them during shipping.
If your order arrives damaged, please contact us as soon as possible after delivery. Please keep the item and all original packaging, and provide photos of the damaged figurine, packing materials, and shipping box. This information will help us investigate the issue and work toward an appropriate resolution.